Which applicants do I have access to?

TAM is designed upon role-based access control.  This means that the features and data you are allowed to access depends on your access level.  Access levels are controlled by your company's administrator under Setup > Users > Access Levels.  Administrators can create any number of user groups, assign access levels to each feature in TAM by user group, then assign any users to any group.

For access to applicants:

• Any user in a group with "Access to all applicants, regardless of position" checked will be able to access any applicant. Administrators will always have this access checked, other user groups can be granted this access by your administrator.
• Any user in a group with "Access to view non-applicants pool" checked will be able to access any non-applicant (those applicants who did not apply to a specific position).
• Any user assigned as a Recruiter or Hiring Manager for a particular position can view all applicants who applied for that position.  They are blocked from viewing applicants in positions assigned to other recruiters/hiring managers.  (Users in the Interviewer role cannot be assigned to a position as a Recruiter or Hiring Manager).
• Any user can be granted access to all the applicants for a given position on the Edit Position page under "Other Allowed Viewers".
• Any user who has access to a particular applicant can "Share" that applicant with another user, which grants them access.  However, this feature is not available to Interviewers; they cannot share an applicant with another user.

If you are looking for a particular applicant and can't find him/her, there are 3 possible reasons:

• You don't have the access privilege to see the applicant.  Contact your TAM administrator if you feel you should have access.
• The applicant may be "inactive", meaning they may have been rejected for one reason or another (or red-flagged) and are not considered an active candidate.  You can still find these applicants with any of the Search features, or by clicking on "Show inactive applicants also" on the Applicants table.  See article on red-flagged applicants: https://tamsupport.helpscoutdocs.com/article/380-what-are-red-flagged-applicants
• The job seeker may not have completed all the requirements that your administrator has established as part of the application process, and may therefore be considered an "incomplete" applicant.