Text Messaging (SMS)

TAM’s text messaging service allows you to subscribe to a dedicated phone number to send texts to an applicant directly from TAM. TAM will then capture any text replies back from that applicant and notify the user. All text messages and replies are displayed in TAM along with emails.

This service has an associated recurring monthly fee and comes with 250 outgoing text messages per month. This includes unlimited incoming text messages.

Setup in TAM

To view current rates for this service or to request setup go to Setup -> Add-on Tools / Integrations (only administrators have access to this page).

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"Sign Me Up!" will bring up this message. Click Yes to continue and No to cancel.

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You may then select your desired area code. TAM will search for available SMS phone #s in this area code. Be aware that a phone number may not be available in your first choice area code, and you may have to make a second choice.

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NOTE: Once you enter an area code and TAM is able to partition a phone number for you, your SMS Texting feature will be enabled. Fees will begin at that time. You will be charged the base cost of the Texting feature whether you actually send texts or not.

 

Once your setup is complete you will see a Configuration button displayed. Clicking on that will enable you to complete your Texting setup.

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  1. When an applicant responds to a text the response is sent back to your company dedicated number. TAM can then notify the sender of the text by either an email or by an alert in TAM itself. You may select either or both options here. These selections will apply to all users in your company who send texts.
  2. Even though they are receiving an SMS text message some applicants will try to call back on your number. TAM will default to the message shown below, but you may change this message to whatever you like. Your message will be played back to the caller using an automated voice response.

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Also, to ensure you are capturing every applicant's mobile number you should make the Phone Number field required in all your prescreening forms (under Positions > Prescreening Forms).

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Sending Texts

You may send a single text to a single applicant from that applicant's page. If that applicant has a valid mobile phone number in their record you will see the Text icon beside the phone number. Clicking on that icon will launch the text messaging window.

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  • You may type in your message, paste your message from another source, or load from a pre-written message template. TAM shares templates between emails and texts, so you must go to Admin > Send Email to create/edit any templates.
  • If you load or enter a text with rich-text formatting (fonts, colors, images, etc) the editor will simply strip those out. The only html (non-text) code allowed are hyper links.
  • The message can be a maximum of 1600 characters.
  • TAM tracks the number of texts sent and displays the total number sent for the current month at the bottom of this window. This allows you to track when you reach your monthly limit of 250.

 

When an applicant replies to a text the sender of that text will be notified either by email or by a TAM alert, or both, based on the options chosen in your Texting configuration. If for any reason a text cannot be delivered the sender will always be notified by email.

All texts sent/received are tracked and recorded with the applicant's record. You may view all conversations with an applicant (emails & texts) under the Email/Text History tab on the applicant's page. Text messages will be displayed with the precursor Text:. All other messages are emails.

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Texts sent/received for all applicants can be viewed and searched under Admin > Email/Text History.

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